Refund policy

Because soap is a personal care product, Bramble and Bear™ Soap Co. does not accept returns or exchanges on soap products once they have left our care.

For safety and hygiene reasons, soap cannot be resold after it has been shipped, handled, opened, used, or returned.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If your order arrives damaged, incorrect, defective, or missing an item, please contact us within 7 days of delivery at hello@brambleandbearsoap.com.

Please include:

Your order number
A brief description of the issue
Clear photos of the item, packaging, and shipping box when applicable

We will review the information provided and do our best to make it right.

Refunds, Replacements, and Store Credit

After review, Bramble and Bear Soap Co. may offer a replacement, store credit, or refund depending on the situation.

If a refund is approved, it will be issued to the original payment method used at checkout. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges may not be refundable unless the issue was due to an error with your order or damage during shipment.

Non-Returnable Items

The following items are not eligible for return or exchange:

Opened, used, handled, or partially used soap
Soap products that have left our care
Sale items, clearance items, or studio seconds
Gift cards
Custom, special-order, or limited-batch items, unless they arrive damaged or incorrect

Exchanges

We do not offer exchanges on soap products. If there is a problem with your order, please contact us within 7 days of delivery so we can review the issue.